Terms of Service

1. Acceptance of Terms

By accessing or using the UnnaData platform, website, and related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use our Services.

2. The Services

UnnaData provides an AI-powered GDPR compliance and privacy management platform designed for Data Protection Officers and compliance professionals. The Services include:

• AI-powered compliance chat and analysis
• Document management and organization
• Privacy Impact Assessment (DPIA) generation
• Compliance template library
• Team collaboration features
• Audit dashboard and reporting

3. Accounts & Access

3.1 Account Creation

To use our Services, you must create an account using an email address and password. You agree to provide accurate information and keep your account credentials secure.

3.2 Account Responsibility

You are responsible for all activity that occurs under your account. You must notify us immediately at security@unnadata.com if you suspect unauthorized access to your account.

3.3 Organization Workspaces

When you create an organization workspace, you become the Organization Admin. You may invite other users and assign roles (Admin, Member). You are responsible for managing access and ensuring authorized users comply with these Terms.

4. Subscriptions & Billing

4.1 Plans

We offer Free, Professional, and Enterprise plans. Each plan includes specific features and usage limits as described on our pricing page. We reserve the right to modify plan features and pricing with 30 days' prior notice.

4.2 Payment

Paid plans are billed in advance on a monthly or annual basis. Payments are processed securely through Stripe. All prices are in Euros (EUR) and exclusive of applicable taxes unless stated otherwise.

4.3 Free Trial

Professional plans may include a 14-day free trial. You will not be charged until the trial period ends. You may cancel at any time during the trial without charge.

4.4 Cancellation & Refunds

You may cancel your subscription at any time. Upon cancellation, you retain access to paid features until the end of your current billing period. Refunds are generally not provided for partial billing periods, except as required by applicable law.

5. Your Content

5.1 Ownership

You retain all rights to the content you upload, create, or store on our platform ("Your Content"). We do not claim ownership of Your Content.

5.2 License Grant

By uploading content to UnnaData, you grant us a limited, non-exclusive license to process, store, and display Your Content solely for the purpose of providing and improving our Services to you. This license terminates when you delete Your Content or your account.

5.3 Content Responsibility

You are solely responsible for Your Content and must ensure that you have all necessary rights and permissions to upload it. You must not upload content that is illegal, harmful, or infringes on third-party rights.

5.4 Data Portability

You may export Your Content at any time through the platform's export features. Upon account deletion, we will provide a reasonable period (30 days) to export your data before permanent deletion.

6. AI Features

6.1 AI-Generated Content

Our Services use artificial intelligence (powered by Anthropic's Claude) to provide compliance analysis, document generation, and chat responses. AI-generated content is provided "as is" and should be reviewed by qualified professionals before use in any official capacity.

6.2 AI Limitations

While we strive for accuracy, AI-generated content may contain errors or omissions. You acknowledge that:

• AI outputs do not constitute legal advice
• You are responsible for reviewing and validating AI-generated content
• AI analysis is based on the documents and context you provide
• AI capabilities may change or improve over time

6.3 Data Usage

Your documents and chat content are used solely to provide contextual AI responses to you. We do not use Your Content to train AI models. Your data is not shared with or accessible to other customers.

7. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or disassemble any part of the Services
• Use the Services to develop competing products
• Upload malicious code, viruses, or harmful content
• Circumvent usage limits or access controls
• Resell or redistribute the Services without authorization
• Use automated means to access the Services beyond our provided APIs

8. Intellectual Property

The Services, including all software, design, text, graphics, and other materials (excluding Your Content), are owned by UnnaData and protected by intellectual property laws. Our name, logo, and trademarks may not be used without our prior written consent.

You are granted a limited, non-exclusive, non-transferable license to use the Services during your subscription period in accordance with these Terms.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied.
• We do not warrant that the Services will be uninterrupted, error-free, or completely secure.
• Our total liability arising from or related to these Terms or the Services shall not exceed the amounts paid by you in the 12 months preceding the claim.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

10. Indemnification

You agree to indemnify and hold harmless UnnaData and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

11. Termination

11.1 By You

You may terminate your account at any time by contacting us or through your account settings. Upon termination, your access to the Services will cease and Your Content will be scheduled for deletion after a 30-day grace period.

11.2 By Us

We may suspend or terminate your access to the Services if you materially breach these Terms, engage in fraudulent or illegal activity, or fail to pay applicable fees. We will provide reasonable notice where possible.

11.3 Effect of Termination

Upon termination, provisions that by their nature should survive (including intellectual property, limitation of liability, indemnification, and governing law) will remain in effect.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of Portugal, without regard to conflict of law principles. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal.

Before initiating any formal proceedings, you agree to attempt to resolve any dispute informally by contacting us at legal@unnadata.com.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days before they take effect by posting a notice on our website or sending you an email. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms, please contact us:

• Email: legal@unnadata.com
• Support: support@unnadata.com