Last updated: March 2026
Welcome to UnnaData. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and UnnaData ("Company," "we," "us," or "our"), governing your access to and use of the UnnaData platform, including our website at unnadata.com, the web application at app.unnadata.com, associated mobile applications, APIs, and all related services (collectively, the "Service").
By creating an account, accessing, or using the Service in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and references to "you" shall include that organisation.
If you do not agree to these Terms, you must not access or use the Service.
UnnaData is an AI-powered privacy and compliance platform designed to help Data Protection Officers (DPOs), legal teams, and compliance professionals manage their obligations under the General Data Protection Regulation (GDPR) and related data protection laws. The Service includes, but is not limited to:
We reserve the right to modify, update, or discontinue any part of the Service at any time, with reasonable notice to active subscribers where practicable.
To access the Service, you must create an account using one of our supported OAuth authentication providers (Google, Microsoft, GitHub, or Apple). You agree to provide accurate and complete information during the registration process and to keep your account information current.
You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must:
We are not liable for any loss or damage arising from your failure to secure your account.
First-time users are required to associate their account with a company. You represent that you have the authority to create or join a company account and to invite other users on behalf of that organisation.
We may offer a free trial period for new users. During the trial, you will have access to selected features of the Service. At the end of the trial period, you must subscribe to a paid plan to continue using the Service, or your access may be restricted.
Paid subscriptions are available at the pricing set out on our website or within the application. All fees are quoted in euros (EUR) unless otherwise stated, and are exclusive of applicable taxes (including VAT) unless explicitly indicated.
Payments are processed securely through Stripe. By subscribing to a paid plan, you agree to Stripe's terms of service. We do not store your full payment card details on our servers.
Subscriptions automatically renew at the end of each billing cycle (monthly or annually, depending on your selected plan) unless you cancel before the renewal date. You will be charged the then-current subscription fee at renewal.
You may cancel your subscription at any time through the billing section of your account or by contacting us at info@unnadata.com. Cancellation takes effect at the end of the current billing period. No refunds will be issued for partial billing periods, except where required by applicable law.
We may adjust subscription pricing from time to time. We will provide at least 30 days' notice of any price increase. Continued use of the Service after a price change constitutes acceptance of the new pricing.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:
We reserve the right to suspend or terminate your access to the Service if we reasonably believe you have violated any of these restrictions.
The Service, including all software, algorithms, user interfaces, designs, text, graphics, logos, and other content provided by UnnaData, is the exclusive property of UnnaData and is protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited licence to use it as described herein.
You retain full ownership of all data, documents, and content that you upload to or create within the Service ("User Content"). By uploading User Content, you grant UnnaData a limited, non-exclusive licence to process, store, and display your User Content solely for the purpose of providing the Service to you. We will not use your User Content for any other purpose, including training AI models, without your explicit consent.
Content generated by the AI features of the Service in response to your prompts and documents ("AI Output") is provided to you for your use. You may use AI Output in your compliance activities, subject to the disclaimers set out in Section 8. UnnaData does not claim ownership of AI Output generated specifically for you.
If you provide suggestions, feature requests, or other feedback about the Service, you grant UnnaData a perpetual, irrevocable, royalty-free licence to use and incorporate such feedback into the Service without any obligation to you.
Your privacy is important to us. Our Privacy Policy describes how we collect, use, store, and protect your personal data when you use the Service. By using the Service, you agree to the practices described in our Privacy Policy.
Where you use the Service to process personal data on behalf of your organisation, you act as the data controller and UnnaData acts as the data processor. A Data Processing Agreement (DPA) is available upon request by contacting legal@unnadata.com. The DPA sets out the specific terms under which we process personal data on your behalf, in compliance with Article 28 of the GDPR.
We implement appropriate technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. For details on our security practices, please refer to our Privacy Policy or contact us directly.
The AI features of the Service are designed to assist you with privacy and compliance tasks. However, it is important to understand the following:
UnnaData disclaims all liability for any actions taken or decisions made based on AI-generated content.
We aim to maintain high availability of the Service and will use commercially reasonable efforts to ensure uptime. However, we do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to:
Support is available via email at info@unnadata.com. Response times may vary depending on your subscription plan. We aim to acknowledge support requests within one business day.
To the maximum extent permitted by applicable law:
You agree to indemnify, defend, and hold harmless UnnaData, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
This indemnification obligation shall survive the termination of these Terms and your use of the Service.
You may terminate your account at any time by cancelling your subscription and contacting us at info@unnadata.com to request account deletion.
We may suspend or terminate your access to the Service, in whole or in part, at any time and for any reason, including but not limited to:
Where practicable, we will provide notice before terminating your account, except in cases involving serious violations or legal requirements.
Upon termination:
Following termination, you will have a period of thirty (30) days to export your User Content from the Service. After this period, we may permanently delete your data in accordance with our data retention policies and applicable law. We recommend exporting your data before initiating account termination.
These Terms shall be governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law provisions. To the extent that EU regulations (including the GDPR) apply, they shall take precedence over any conflicting provisions in these Terms.
You agree that any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the courts of Ireland, and you consent to the personal jurisdiction of such courts.
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Service, the parties agree to first attempt to resolve the matter through good faith negotiation. Either party may initiate this process by sending a written notice to the other party describing the dispute and proposing a resolution. The parties shall use reasonable efforts to resolve the dispute within thirty (30) days of such notice.
If the dispute cannot be resolved through negotiation within the thirty (30) day period, either party may pursue formal legal proceedings in the courts of Ireland as set out in Section 13.
Nothing in this section restricts your rights as a consumer under applicable EU consumer protection laws, including your right to bring proceedings in the courts of your country of residence.
We may update these Terms from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you should discontinue use of the Service before they take effect.
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us: